At PagerDuty, I led the strategy and launch of SPARKY, a company-wide AI assistant connecting specialized agents across knowledge domains. It reduced manual L1 support requests by 70% and saved more than 200 hours per month.
I also designed PagerDuty’s Marketing AI Hub in Claude and supported the company-wide Claude rollout with reusable skills, governance, and automated workflows. The Marketing AI Hub reached 75% adoption across the Marketing team.
At Egnyte, I helped build the marketing analytics team and managed standardized data products, reporting, and attribution solutions. The end-to-end funnel analytics solution doubled lead-to-opportunity conversions, shortened follow-up from days to minutes, and reduced data gaps by 30%.
Earlier, at VMware, I developed executive marketing analyses and automated funnel reporting with an R script, reducing manual reporting workload by over 90%. I hold an MS in Analytics from Georgia Institute of Technology and a BA in Statistics from University of California, Berkeley.
