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Debmalya Mondal

@debmalyamondal

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Guest Service Associate at Hyatt Regency Ludhiana, supporting restaurant and in-room dining operations.

India

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What I'm looking for

I'm seeking to leverage my expertise in operational efficiency to contribute effectively to an organization's success and uphold its standards of excellence.

At Hyatt Regency Ludhiana, I work in IRD and restaurant service, processing guest orders through a POS system and coordinating with kitchen staff for timely preparation and delivery. I also prepare dining areas and in-room trays to hotel standards and contribute to guest satisfaction.

At TAJ Sats, I monitored and tracked food units for flights, conducted inventory audits, and managed flight operations. During my internship at JW Marriott, Kolkata, I handled banquet and bar operations, assisted managers with reports, and supported housekeeping requests and room servicing.

Experience

Work history, roles, and key accomplishments

Current

Guest Service Associate

Current

Hyatt Regency Ludhiana

May 2025 - Present (1 year 5 months)

Delivered professional service in restaurant and in-room dining, processed orders via POS, and coordinated with kitchen staff. Set up dining areas, up-sold beverages, and prepared daily reports.

POS Customer Service Upselling Inventory Management Report Preparation

Flight Supervisor

TAJ Sats

May 2024 - Apr 2025 (11 months)

Monitored and tracked food units for flights, conducted inventory audits, and managed flight operations.

Inventory Audits Operations Management Food Safety

Intern

JW Marriott, Kolkata

Jul 2023 - Jan 2024 (6 months)

Handled banquet and bar operations, assisted managers with reports, and supported housekeeping by handling guest requests and servicing rooms. Operated PMS software and prepared daily reports.

Banquet Operations Bar Operations Housekeeping PMS Inventory Management