Debbie Woodward
@debbiewoodward
Remote healthcare billing and refunds specialist with strong Excel and insurance expertise.
United StatesWhat I'm looking for
I’m a remote Refund Specialist focused on audit office accounts, insurance verification, and reviewing insurance claims. I bring strong Excel experience, knowledge of PMS cloud, and server-based systems, and I work closely with the clinical team managers while staying compliant with healthcare and office policies.
Previously, I served as a Patient Care Coordinator handling answer phones, schedule appointments, and manage dental and medical billing. I prepared aged receivable reports, supported X-ray certified workflows, worked on treatment planning, handled post-insurance payments, collections, recall, and provided authorizations for hospital visits.
Earlier in my career, I worked as a Patient Care Coordinator and Dental Receptionist, covering insurance verification, appointment calendar management, and patient support at check-in and check-out. My goal is to establish a position where I can expand my duties and grow with room for advancement.
Experience
Work history, roles, and key accomplishments
Refund Specialist
Specialty Dental Brands
Mar 2022 - Present (4 years 4 months)
Audit office accounts and review insurance claims, including insurance verification and post-visit processing. Work closely with clinical team managers to comply with healthcare and office policies.
Patient Care Coordinator
Oakland Oral Surgery
Mar 2017 - Oct 2022 (5 years 7 months)
Coordinate patient scheduling and front-office operations, including answering phones and managing appointments. Handle dental/medical billing, aged accounts receivable reporting, collections, recall, and insurance-related authorizations.
Patient Care Coordinator
Specialized Surgeons
Jul 2005 - Nov 2015 (10 years 4 months)
Manage patient coordination tasks including answering phones, scheduling appointments and hospital stays, and supporting patient check-in/check-out. Perform insurance verification and follow-up actions such as recalls and posting insurance payments.
Dental Receptionist
Dr. David Towne, D.D.S.
Schedule and confirm patient appointments while communicating financial expectations and addressing patient questions and concerns. Handle appointment calendar management, supply reordering, patient billing and collections, and insurance verification.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, High School
Earned a High School Diploma. No further details on school or years were provided.
Certified Dental Assistant
Certified Dental Assistant, Dental Assisting
Completed training and certification as a Dental Assistant. X-ray certification is listed separately.
X-Ray Certification
X-Ray Certified, Radiography
Completed X-ray certification for dental imaging. Exact certifying provider and date were not provided.
Oakland Community College
Hygiene degree (in progress/partially completed), Dental Hygiene
Completed 60+ credits toward a hygiene degree at Oakland Community College. The specific degree completion and dates were not provided.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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