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D Dhanya Naik

@ddhanyanaik

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System Administrator at Phreesia India Pvt Ltd managing employee access, devices, and IT support.

India

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What I'm looking for

I'm seeking a System Administrator role where I can use my experience in IT infrastructure, identity and access management, and end-user support.

I’m a System Administrator with hands-on experience keeping IT systems secure, reliable, and running at their best. I focus on making technology work smoothly for the people who depend on it. I enjoy solving problems, improving processes, and finding practical solutions that keep business moving forward.

Experience

Work history, roles, and key accomplishments

Current

Analyst, System Administrator

Current

Phreesia India Pvt Ltd

Jul 2024 - Present (2 years 3 months)

Provide end-to-end technical support to internal employees, resolving hardware, software, access, and connectivity issues. Manage SLA-bound tickets using Jira and Zendesk, and administer Microsoft 365, Entra ID, Intune, Okta, CyberArk, and SailPoint.

Microsoft 365 Entra ID Intune Active Directory CyberArk Jira Zendesk ServiceNow Okta MFA Sailpoint Mimecast Azure Virtual Machines FortiClient Zscaler RBAC AI Tools ChatGpt Microsoft Copilot Claude

Technical Support Engineer

Mphasis Pvt Ltd

Aug 2022 - Jul 2024 (1 year 11 months)

Provided technical support for password resets, MFA configuration, and remote troubleshooting. Resolved Active Directory access provisioning and group management tickets, and administered Microsoft 365 and Exchange.

Active Directory Microsoft 365 Exchange MFA PingID VPN Network Troubleshooting Remote Support Documentation

Education

Degrees, certifications, and relevant coursework

Mangalore University

Master of Science, Zoology

2019 - 2021

Activities and societies: Completed 20 hours of Sahaya programme, engaging in impactful social service initiatives.

Pursued a Master of Science in Zoology, completing a dissertation on the effect of hemp seed and seleno nanoparticles on a transgenic Drosophila model for Alzheimer's disease.