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@db03

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Site engineer and business owner skilled in technical support, KYC, and client-focused operations.

India

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What I'm looking for

I am seeking client-facing KYC, chat support, or operations roles where I can apply technical troubleshooting, CRM, and process improvement within a collaborative, growth-oriented team.

I am a site engineer and business owner with proven experience delivering smart-city surveillance projects and managing biomedical device rental operations. I led technical deployments for urban security systems at Honeywell and built a rental business that handled sales, billing, marketing, negotiations with hospitals, and customer support.

I excel at client-facing roles, KYC and chat processes, and streamlining operations to improve satisfaction and growth. I also program in C, C++, and Java, build WordPress sites, and run digital marketing campaigns (Google Ads, ClickFunnels), combining technical and business skills to solve problems.

Experience

Work history, roles, and key accomplishments

Business Owner

Dhiraj Life Support Systems

Dec 2016 - Aug 2024 (7 years 8 months)

Managed a biomedical device rental business serving hospitals and home-care clients, overseeing sales, billing, marketing, and contract negotiations to ensure timely delivery and maintenance.

Rental Operations Sales Billing Customer Relationship Management Negotiation Inventory Management

Site Engineer & Coordinator

Honeywell Automation India Limited

Mar 2016 - Nov 2016 (8 months)

Coordinated and executed smart city surveillance projects using advanced camera systems, providing technical support and troubleshooting to ensure timely project completion and improved urban safety.

Technical Support Project Coordination Troubleshooting Microsoft Office Windows

Education

Degrees, certifications, and relevant coursework

Sushila Devi Bansal College of Technology, RGPV University

Bachelor of Engineering, Computer Science & Engineering

Grade: 63%

Activities and societies: Major project: Training Management System; Minor project: Intranet Services; Developed Digital Diary software as part of team projects.

Completed Bachelor of Engineering in Computer Science & Engineering with a 63% aggregate in 2012.