DZDayne Ziegler
@dayneziegler
Experienced technical support lead with a strong background in operations.
United StatesWhat I'm looking for
Hello! I am a dedicated professional with a diverse skill set, eager to leverage my experience in technical support and operations management. My journey began in customer service, where I honed my abilities in troubleshooting and network support, ultimately leading to a role as Team Lead at Vow, Inc. Here, I managed a team and provided comprehensive IT support for pharmacy communication systems, ensuring seamless operations for our clients.
Throughout my career, I have taken on various roles that have enriched my expertise in heavy equipment operation, technical support, and customer service. From managing a Christian radio station to operating stump grinders, I have consistently demonstrated my ability to adapt and excel in different environments. My experience in managing corporate events and coordinating technical projects has equipped me with strong organizational and leadership skills, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Radio Station Manager
Wilkins Communications Network
Sep 2024 - Jun 2025 (9 months)
Managed Christian radio station WDZY 1290AM & 103.3FM, handling audio file conversion to RDA format and scheduling content using Phantom software. Responsible for inserting advertisements, live interviews, and breaking news, while also creating reports and affidavits using Microsoft Office Suite.
Operator
Grind Time Stump Removal, LLC
May 2021 - Jul 2024 (3 years 2 months)
Safely operated a Carlton remote-controlled stump grinder and company vehicles for transport. Managed transportation logistics, initially pulling a 14-foot trailer and later driving a GMC Topkick 5500 flatbed.
Operator In Training
Grind Time Stump Removal, LLC
Oct 2020 - May 2021 (7 months)
Acquired essential skills for safe operation, transport, and maintenance of Carlton remote-controlled stump grinders. Gained comprehensive knowledge of the stump grinding business by working directly with the company owner.
Team Lead, Technical Support
Vow, Inc.
May 2018 - Oct 2020 (2 years 5 months)
Served as Technical Support Representative and Team Lead for TalkRx, an all-in-one communication system for pharmacies. Integrated services like pharmacy refills and fax gateways, and provided IT support including firewall management for VoIP phone systems.
Technical Support Representative
QS1 Data Systems
Feb 2016 - May 2018 (2 years 3 months)
Provided technical help desk support for pharmaceutical software used by independent pharmacies nationwide. Specialized in Point Of Sale, FastClaims, and Crx software support, and handled special projects and retention customers.
Manager
Asheville Highway Rental
Jun 2015 - Feb 2016 (8 months)
Managed an equipment and party/event rental store, overseeing all aspects of equipment, rentals, and maintenance. Coordinated corporate events for major entities and private functions.
Heavy Equipment Operator
DSR Contracting, LLC
Mar 2014 - May 2015 (1 year 2 months)
Operated heavy equipment for grading, sewer, and water utility projects. Performed grading for new homes, garages, footings, and final landscape projects. Installed new water and sewer services, septic systems, and taps.
Product Consultant
LDM
Nov 2013 - Mar 2014 (4 months)
Responsible for installing and troubleshooting web service gateway software for pharmacies. Enabled pharmacies to print patient coupons, advertisements, and MedGuides through the system.
Customer Service Representative
QS/1 Data Systems
May 2008 - Oct 2013 (5 years 5 months)
Provided technical help desk support for pharmaceutical software to independent pharmacies across the United States. Gained certifications in Point Of Sale and FastClaim software, advancing to a corporate level role.
Education
Degrees, certifications, and relevant coursework
Spartanburg Community College
Some College
Undertook college-level coursework at Spartanburg Community College. Focused on foundational studies during this period.
University of South Carolina-Columbia
Some College
Pursued college-level studies at the University of South Carolina-Columbia. Engaged in academic coursework during the enrollment period.
Chapman High School
High school diploma, General Studies
Completed high school education and earned a diploma from Chapman High School. Focused on a comprehensive curriculum to prepare for further studies.
Availability
Location
United StatesAuthorized to work in
Job categories
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