Dayna Manipole

Delivered high-profile data and improved critical processes as liaison between senior management, business, and IT during Medicare AEP; instituted HEDW status call improvements and Confluence documentation to streamline decision-making.

Led IT support for Individual and Family Plans, established reporting and enrollment processes with Softheon, owned daily triage calls, produced enrollment and operational metrics, and led release and maintenance documentation for go/no-go decisions.

Served as lead analyst for Medicare NextGen and merger-related initiatives, producing high-quality business requirements and functional specifications, conducting impact analyses, and identifying risks to milestones and budgets.

Led business analysis for IDX production support across seven Medicare projects totaling $260M in savings, developed and tested legacy replacement solutions, and led Medicare AEP projects and operational improvements.

Led benefits administration analysis for Southern Health, Carelink, and Penn State, created training materials and QA processes, and supported health plan consolidation and ASO premium billing projects.

Processed complex physician and specialty claims across product lines, oversaw Medicaid operations, contributed to training manual revisions, and served as grievance liaison and part of Medicaid compliance.

Completed an Associate's degree in Biology, focusing on foundational biological sciences coursework.

Completed associate-level credits in General Studies.