Open to opportunities

Dayle Gleeson

@daylegleeson

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IT support and administrative professional delivering reliable, frontline customer and technical service.

Ireland

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What I'm looking for

I’m looking for a stable long-term role where I can keep developing in IT support and administration—delivering reliable frontline customer service, Microsoft 365 and hardware/software troubleshooting, and accurate records management in a supportive, fast-paced team.

I’m an administrative, public service, and IT support professional with hands-on experience across local government, public sector, and private sector environments. I’m CompTIA A+ certified, and I focus on practical, friendly support that keeps systems working and users moving forward.

In my recent fixed-term role with Galway County Council as a Branch Librarian, I delivered frontline technical support for computer access, software navigation, printing issues, and digital resource troubleshooting. I also managed library IT systems, user accounts, and digital circulation platforms, while planning and delivering community programmes with clear, patient guidance for all technical abilities.

Previously, as a Clerical Officer with the Department of Social Protection, I provided accurate administrative and systems support in a high-volume public service environment. I maintained detailed digital records with data protection compliance and delivered professional customer support, troubleshooting queries, and guiding users through online systems.

Earlier experience includes level 1 technical support at B-Tech Computers and IT/administrative support through an Erasmus+ internship in Spain, plus frontline customer-facing technical guidance as a Brand Ambassador with Currys PC World. I bring strong records management, Microsoft 365 administration and support, Windows and macOS troubleshooting, networking fundamentals, and clear communication—backed by continuous learning in IT support, cybersecurity, and digital marketing.

Experience

Work history, roles, and key accomplishments

Branch Librarian

Galway County Council

Jan 2026 - Apr 2026 (3 months)

Provided frontline technical support to library users, troubleshooting computer access, software navigation, printing issues, and digital resource access. Managed library IT systems and user accounts while delivering community programmes and supporting outreach with digital services.

Digital Resource Troubleshooting Software Navigation Assistance Digital Circulation Platforms Community Programme Support

Clerical Officer

Department of Social Protection

Mar 2025 - Jun 2025 (3 months)

Delivered accurate administrative and systems support in a high-volume public service environment, maintaining digital records and documentation while ensuring data protection compliance. Provided customer support by troubleshooting queries and guiding users through online systems and processes.

Administrative Support Data Compliance Customer Support Troubleshooting Documentation Control

Communications & IT Assistant

Marina Hercules

May 2019 - Jun 2019 (1 month)

Provided hands-on IT and administrative support, managing digital filing systems and user correspondence in an international Erasmus+ setting. Supported digital systems and troubleshooting for staff and customers while improving cross-cultural communication and problem-solving.

IT Support Digital Filing Systems Administrative Coordination Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

Atlantic Technological University

Level 7 Certificate, Social Media & Web Marketing for Tourism

2023 -

Completed a Level 7 Certificate in Social Media & Web Marketing for the Tourism Sector with 1:1 modules covering tourism social media planning and web performance/analytics.

South East Technological University

Level 6 Advanced Certificate, Marketing with Social Media Skills

2022 -

Grade: Merit

Completed a Level 6 Advanced Certificate in Marketing with Social Media Skills (Merit), including modules in communications/customer service, online marketing plan, web practice, and work placement.

GRETB Training Centre

CompTIA A+ Traineeship (IT Support Specialist), IT Support

2020 -

Grade: Exam 1: 736; Exam 2: 784

Completed an IT Support Specialist Traineeship (CompTIA A+) covering help desk, hardware/software troubleshooting, networking, operating systems, system administration, virtualisation, and cybersecurity.

Galway Technical Institute

Level 6 Advanced Certificate, Business Management & Information Systems

2019 -

Grade: Merit

Completed a Level 6 Advanced Certificate in Business Management & Information Systems (Merit), including modules in business management, eBusiness, marketing management, international marketing, computerised accounts, and human resource management.

Galway Technical Institute

Level 5 Certificate, Information Technology

2015 -

Grade: Distinction

Completed a Level 5 Certificate in Information Technology (Distinction), including modules in computer architecture and systems, Internet, spreadsheets, database methods, communications, programming, and web authoring.