Looking for a job

Unice Calvez

@unicecalvez

Message

I am a Technical Support / Customer Service Representative based in the Philippines.

Philippines

Message

What I'm looking for

I am offering virtual assistance to busy entrepreneurs. I have over three years of experience in the BPO industry and am now looking to advance my career in Virtual Assistance. Let me bring my diverse skillset to your organization and achieve our common goals!

Hi there! I'm Unice, a dedicated mother with a passion for providing exceptional customer service and technical support. With over three years of experience in the fast-paced BPO industry, I've honed my skills in troubleshooting technical issues and ensuring customer satisfaction. As a multitasker at heart, I thrive in dynamic environments and excel in problem-solving. Outside of work, you'll find me enjoying quality time with my family, exploring new hobbies, and cherishing life's little moments. I'm excited to bring my expertise and dedication to your team!

Experience

Current

Customer Service Representative II

Current

Manulife Data Processing Services Inc.

May 2022 - Present (2 years)

I joined Manulife's team as a Customer Service Representative. I play a vital role in providing exceptional service to their clients. From handling inquiries and resolving issues to ensuring customer satisfaction, I am at the forefront of delivering top-notch assistance.

Customer Service Technical Support Communication Excel Insurance Medical Claims

Technical Advisor I

Concentrix

Sep 2020 - Apr 2022 (1 year 7 months)

I joined Concentrix as a Technical Support Specialist for Intuit QuickBooks Desktop! In this role, I provide expert assistance to users of QuickBooks Desktop software, helping them troubleshoot technical issues, navigate software features, and optimize their accounting processes.

Salesforce Quickbooks Technical Support Customer Service Communication MS Excel