Looking for a job

Dax Krishna S

@daxkrishnas

Message

Experienced Customer Success and Product Success Consultant.

India

Message

What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

With over 13 years of experience in customer success and product success consulting, I specialize in optimizing customer onboarding and lifecycle management. My expertise lies in leveraging AI-driven insights and customer feedback analysis to enhance client retention and satisfaction. I have a proven track record of collaborating with cross-functional teams to deliver tailored solutions that drive operational efficiency across healthcare and technology domains.

In my current role as an Associate Product Success Consultant at Microsoft, I lead a team of consultants to implement customer lifecycle management strategies, ensuring compliance with operational standards and KPIs. My efforts have resulted in significant improvements in model accuracy and client retention metrics. I am passionate about fostering a customer-centric culture and empowering teams through training and best practices, ultimately delivering high-quality, scalable customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Success Consultant

Current

Microsoft

Aug 2023 - Present (2 years 10 months)

Coordinated a team of 12 consultants to optimize customer onboarding and lifecycle management strategies, ensuring compliance with operational standards and enhancing client retention metrics through AI-driven insights.

Customer Onboarding Workflow Automation Salesforce CRM Customer Insights Team Leadership Customer Feedback Analysis Data Analysis Project Management Performance Optimization

Office/Microsoft 365 Administrator

Hedgeguard India Pvt. Ltd

Oct 2023 - Oct 2023 (0 months)

Managed Microsoft 365 setup for employees, optimizing email workflows and providing technical support to enhance productivity and user experience.

Technical Support Workflow Optimization Team Collaboration Communication Training Problem Solving Email Security Customer Success

Office/Microsoft 365 Administrator

SpeechDocs Podcast Services

Jan 2023 - Oct 2023 (9 months)

Deployed Microsoft 365 accounts for employees, streamlining collaboration and providing continuous support to enhance overall user satisfaction.

Team Collaboration Technical Support Workflow Optimization Communication Training Problem Solving Customer Success

Product Success Consultant

Nuance Communications

Nov 2021 - Aug 2023 (1 year 9 months)

Led initiatives to enhance customer satisfaction and onboarding processes for clinicians, driving adoption of Nuance technologies and improving client engagement through tailored implementation strategies.

Customer Satisfaction Client Relationship Management Onboarding Data Analysis Team Leadership Project Management Performance Optimization Customer Feedback Analysis Problem Solving Communication

Senior Medical Scribe

Scribe EMR, Inc

Nov 2019 - Jun 2021 (1 year 7 months)

Documented patient visits in real-time, ensuring accuracy and compliance with HIPAA standards while training new medical scribes on best practices.

HIPAA Training Communication Data Analysis Team Leadership Problem Solving Quality Assurance

Client Relationship Manager

British Orient Infotel Pvt. Ltd

Sep 2009 - Jan 2019 (9 years 4 months)

Led a team delivering healthcare documentation services, enhancing client relationships and implementing quality control processes to ensure high standards.

Client Relationship Management Team Leadership Quality Control Communication Problem Solving Customer Satisfaction Data Analysis Training Performance Optimization Documentation

Medical Transcription Trainee /Client Relationship Manager

New Planet Solutions Pvt. Ltd

Oct 2001 - Sep 2009 (7 years 11 months)

Supervised a team ensuring high-quality healthcare documentation services, maintaining client communication and implementing quality assurance processes.