Dawn Wilkins Mosley
@dawnwilkinsmosley
Detail-focused virtual data entry operator with 20+ years in billing and data reconciliation.
United StatesWhat I'm looking for
I’m a detail-oriented data entry professional with over 20 years of experience ensuring data integrity, accuracy, and confidentiality through meticulous data entry, analysis, and reconciliation. I’m known for resolving complex billing issues, maintaining high-quality records, and protecting sensitive information with consistent attention to detail.
In customer billing and billing operations roles, I analyzed, researched, and reconciled billing transactions end to end—updating insurance and demographic fields on invoices, processing payments, reviewing purchase orders, and generating aging reports for performance insights. I also worked directly with denials and claims by analyzing Explanation of Benefits (EOB) messages, investigating unidentified payments, and initiating electronic refund requests when needed.
I’ve led and trained teams across in-house, remote, and offshore settings, including recruiting, interviewing, hiring, onboarding, coaching, and scheduling to ensure continuous coverage and strong operational standards. With HIPAA Compliance and OSHA certification, I bring a procedural, quality-focused mindset and a steady drive to improve methods while meeting production and customer service goals.
Experience
Work history, roles, and key accomplishments
Client Billing Manager
Xifin Inc.
Oversee daily accounts receivable reconciliation and resolve complex client billing issues. Process ACH payments, review and approve purchase orders, and generate aging reports while supervising internal, remote, and offshore teams.
Billing Rep & Insurance Coordinator
Manage high-volume inbound calls and follow up on patient and insurance claims to ensure accurate billing and posting. Analyze EOBs and denial messages, process co-pays/deductibles/secondary balances, handle unidentified payments and refund requests, and lead/training for the Insurance Denials Team using Billing Vertex.
Customer Service Billing
Handle high-volume inbound and outbound customer service calls related to patient billing, including follow-up for Medicare and Medicaid claims. Perform billing edits, retrieve test requisitions and lab results, verify coverage with insurance companies, process patient payments, review EOBs, and act as Group Lead for escalated issues.
Billing Customer Service Manager
Lead analysis, research, and resolution of customer billing inquiries through reconciliation of billing transactions. Manage and coach a 20+ person team, including recruiting, training, scheduling, payroll timecards/PTO approvals, and implementing billing policies and performance improvements.
Education
Degrees, certifications, and relevant coursework
Katherine Gibbs Business School
Certification, Medical Secretary
1993 - 1994
Completed a Medical Secretary certification program. Coursework covered office procedures, information processing concepts, business law, business communication, human resources procedures, and secretarial training.
East Orange High School
College Preparatory Program, College Preparatory Program
1986 - 1990
Completed a college preparatory program. Focused on college readiness coursework during the high school years.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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