Dawn Riedel - Child Support Investigator - Erie County Department of Social Services | Himalayas
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Open to opportunities

Dawn Riedel

@dawnriedel

Results-driven professional with expertise in case investigation and support.

United States
Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in case management and client relations.

I am a results-driven professional with a robust background in case investigation, records management, and administrative support. My experience has equipped me with the skills to handle sensitive information with confidentiality while collaborating with teams to enhance workflow efficiency. I am passionate about organizational success and ensuring positive interactions with clients and stakeholders.

Currently, I serve as a Child Support Investigator at the Erie County Department of Social Services, where I conduct interviews to determine child support obligations and investigate financial statuses to enforce orders. My previous roles have honed my abilities in problem-solving, compliance enforcement, and utilizing technology to streamline processes, ensuring that I provide outstanding service in every interaction.

With a Bachelor of Science in Business, I am committed to continuous improvement and professional development. I thrive in environments that value teamwork and collaboration, and I am eager to contribute my skills to an organization that prioritizes client satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

ES
Current

Child Support Investigator

Erie County Department of Social Services

Sep 2024 - Present (10 months)

Conducts interviews with custodial and non-custodial parents to determine child support obligations. Investigates financial status and employment history to enforce child support orders. Prepares legal documents and submits case files for court proceedings.

ES

Energy Crisis Worker #2

Erie County Department of Social Services

Jan 2022 - Present (3 years 6 months)

Reviewed and processed applications for emergency assistance with fuel and heating expenses. Conducted applicant interviews and gathered necessary documentation for eligibility determinations. Maintained records and ensured compliance with program guidelines and policies.

BC

ECP Office Coordinator

Buffalo Hearing and Speech Center

Jan 2015 - Present (10 years 6 months)

Provided administrative support, including scheduling, billing, invoices, and ordering supplies. Coordinated transportation for students and maintained strong relationships with staff, faculty, parents, and vendors. Ensured adherence to state regulations and organizational policies.

AS

Administrative Merchandising Assistant

Ashley

Jan 2012 - Present (13 years 6 months)

Managed inventory tracking, order processing, and pricing for multiple retail locations. Assisted in merchandising and floor plan development to optimize product placement.

Education

Degrees, certifications, and relevant coursework

SB

State University College of New York at Buffalo

Bachelor of Science, Business

Completed a Bachelor of Science in Business. This program provided a strong foundation in business principles and practices.

Tech stack

Software and tools used professionally

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