Dawn R

Administered OpenAI knowledge base content for product and technology teams, reorganizing 2000+ internal artifacts to improve findability and self-service adoption. Developed AI prompts and knowledge workflows that reduced repetitive requests by an estimated 20% and shortened knowledge-base update cycles from 10 days to approximately 5 days.

Led strategic product and operations initiatives across Varis and BuyerQuest platforms, coordinating 10+ stakeholder groups. Conducted software/tooling audit identifying savings over $230K annually, managed escalations and incident workflows, and coordinated SOC and PCI audit readiness.

Led marketplace programs for Amazon.com and Walmart.com storefronts, managing listings, advertising, catalog strategy, and vendor relationships. Built KPI reporting and directed improvements that contributed to an estimated 18% lift in private-brand visibility and a 12% improvement in underperforming listings.

Delivered technical demos and enablement for Office Depot Managed Services through CompuCom, supporting customer and advisor conversations. Created co-branded marketing and sales enablement materials that shortened prep time for account teams by an estimated 25% and improved messaging consistency.

Led company rebrand strategy across positioning, messaging, visual identity, campaigns, and internal communications. Managed digital, print, social, and supplier-funded campaigns with budgets up to approximately $250K, increasing social engagement by an estimated 35%.

Managed daily sales-support operations, reporting, charts, workflow coordination, and proposal support for revenue-generating teams. Prepared cost-savings analyses and customer proposals that supported approximately $1M+ in annual sales opportunities and improved quote turnaround by an estimated 20%.

Managed indirect channel activity across marketing, promotions, training, reseller support, pricing negotiations, and post-sale coordination for agents and sub-agents. Maintained channel relationships supporting approximately $1.2M in annual book-of-business revenue and trained 20+ agents on products and processes.

Quoted voice and data products including PRIs, Digital PBXs, MPLS Networks, VoIP, and SIP, completing 50+ pricing requests per month with carrier and margin analysis. Selected carriers based on customer requirements and margin, improving quote accuracy and supporting carrier dispute resolution.

Processed and distributed agent sales orders, reviewed order packets for completeness, and uploaded requests into sales systems with 95%+ first-pass accuracy. Maintained order and inventory records while providing clerical and coordination support for the Agent Sales Channel team.

Completed three years of coursework in Psychology, including Social Psychology, Personality Theory, and Cognitive Psychology, without earning a degree.