Open to opportunities

Dawa Lama

@dawalama

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Product Manager with expertise in data-driven decision making.

United States

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What I'm looking for

I am seeking a dynamic role in a collaborative environment that values data-driven strategies and innovative solutions.

I am a dedicated Product Manager with a strong background in data analysis and operational efficiency. Currently, I work at L’Oreal, where I leverage tools like Looker and Power BI to enhance order flow and improve customer care processes. My role involves collaborating with cross-functional teams to ensure seamless execution of D2C initiatives across 22 brands, where I consistently deliver actionable insights and drive performance metrics.

Previously, as an Operations Manager at Meiyume, I honed my skills in project management and reporting, directly contributing to over $1M in order entries. I developed innovative tools for tracking shipments and managing packaging orders for high-profile clients, ensuring alignment with strategic objectives. My experience at Tarte Cosmetics further solidified my ability to maintain operational relationships and resolve issues efficiently, achieving a fill rate above 95%.

Experience

Work history, roles, and key accomplishments

Current

Product Manager- D2C

Current

L'Oreal

Feb 2025 - Present (4 months)

Recommended actionable steps from data analysis on Looker and Power BI reports to improve order flow by identifying root causes. Executed and managed D2C tickets for 22 brands via JIRRA and Service Now with IT support, and developed a Customer Care Dashboard for order inquiries.

Looker Power BI Data Analysis Project Management ServiceNow

Operations Manager

Meiyume

Aug 2021 - May 2024 (2 years 9 months)

Improved operational efficiency by building tools for clear project status visibility and managed monthly reports for leadership. Strategized sales pipeline to ensure over $1M in order entries met deadlines and created a shipment tracker for 100+ international and domestic shipments.

Excel Reporting Sales Strategy Supply Chain Management

Retail Operations Coordinator

Tarte Cosmetics

Apr 2019 - Mar 2021 (1 year 11 months)

Maintained operations between various departments to process over 100 replenishment, launch, GWP, sample, and intercompany orders weekly. Managed operational relationships with Sephora NA Region and Ulta, maintaining a fill rate above 95%.

Supply Chain Management Logistics Order Processing Customer Relationship Management Problem Solving

Freelance PR Coordinator

Network Showroom

Sep 2018 - Feb 2019 (5 months)

Coordinated public relations activities for the showroom, ensuring effective communication with media and stakeholders. Assisted in organizing events and managing press outreach to enhance brand visibility.

Public Relations Coordination Communication Event Planning Media Relations Fashion GPS

Merchant Support Admin

Ross Stores

Nov 2017 - May 2018 (6 months)

Provided essential administrative support to merchant teams, ensuring smooth daily operations. Assisted with data entry, documentation, and communication to facilitate efficient merchandising processes.

Administrative Support Data Entry Communication Documentation Microsoft Office

Education

Degrees, certifications, and relevant coursework

Fashion Institute of Technology, State University of New York

Bachelor of Science, Advertising and Marketing Communication

Completed a comprehensive curriculum focused on advertising strategies and marketing communication principles. Gained expertise in consumer behavior, media planning, and brand management.