Davis Peña

Delivered bilingual customer success and retention support by managing customer accounts, resolving complex inquiries, and offering personalized payment solutions. Leveraged active listening, negotiation, and problem-solving skills to improve customer satisfaction, strengthen loyalty, and consistently meet key performance indicators (KPIs), quality standards, and Service Level Agreements (SLAs).

Provided technical support to customers via telephone and digital channels, efficiently diagnosing and resolving technical issues while delivering excellent customer service and consistently adhering to Service Level Agreements (SLAs), quality standards, and productivity goals.

Assisted in the coordination and execution of event operations by ensuring adherence to the event plan, welcoming attendees, providing guidance, and supporting stage setup and organization.

Conducted intensive cleanup rounds removing debris and sharp materials from tourist beaches on Tierra Bomba island.

Unloaded and sold books, toys, and school supplies at accessible prices for economically disadvantaged communities.

Unloaded and distributed food and gifts to an underfunded academic institution.

Pursuing a Bachelor's Degree in International Business, expected to graduate in 2028.

Earned a Bilingual Academic High School Diploma from Colegio Británico de Cartagena.

Completed primary education at Colegio Americano de Barranquilla.