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David User

@daviduser1

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Change Management professional with expertise in continuous improvement.

United Kingdom

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What I'm looking for

I am seeking a role that fosters continuous improvement and values team collaboration.

I am a dedicated Change Management professional with over three years of experience in driving successful change initiatives across various sectors. My expertise lies in continuous improvement, project management, and stakeholder management, which has enabled me to enhance organizational efficiency significantly. I have a proven track record of leading cross-functional teams to implement process improvements that resulted in a remarkable 30% increase in operational efficiency at AvantiGas.

Throughout my career, I have excelled in quality management and data analysis, allowing me to make data-driven decisions that foster a culture of continuous improvement. My commitment to training and development ensures that teams are well-supported during transitions, and I am proficient in tools such as Microsoft Office, MSD CRM, and SAP CRM. I am passionate about enhancing customer service management and delivering measurable improvements that align with organizational goals.

Experience

Work history, roles, and key accomplishments

Continuous Improvement Manager

AvantiGas

Nov 2022 - Sep 2023 (10 months)

Led cross-functional teams to implement process improvements, achieving a 30% increase in operational efficiency. Developed and executed continuous improvement strategies, managed multiple projects, and delivered training programs to enhance staff capabilities.

Continuous Improvement Project Management Change Management Stakeholder Management Data Analysis Training Quality Management

Business Process Owner

AvantiGas

Oct 2021 - Nov 2022 (1 year 1 month)

Conducted comprehensive process audits and collaborated with cross-functional teams to identify inefficiencies. Led change management efforts and generated performance reports to inform strategic decisions.

Audit Change Management Stakeholder Management Data Analysis Performance Metrics Collaboration Quality Management

Resolutions Coordinator

AvantiGas

Oct 2020 - Sep 2022 (1 year 11 months)

Managed escalated customer complaints and conducted root cause analyses to implement corrective actions. Developed training programs to enhance staff problem-solving skills and improve customer service standards.

Customer Service Root Cause Analysis Training Development Process Improvement Data Analysis

Business Support Officer

AvantiGas

Jan 2019 - Oct 2020 (1 year 9 months)

Managed the onboarding process for new customers and conducted training sessions for new hires. Supported peers with administrative tasks related to customer management.

Account Management Training Customer Support Administration Process Management

Technical Coordinator

CTS Group Ltd

Feb 2018 - Nov 2018 (9 months)

Managed a team of technicians, scheduled appointments, and ensured compliance with SLAs while producing reports and maintaining the company's knowledge database.

Team Management Scheduling SLA Reporting Knowledge Management

Customer Data Analyst

British Gas

Jun 2017 - Feb 2018 (8 months)

Supported various departments with data analysis, identifying issues and suggesting improvements to enhance operational efficiency.

Data Analysis Process Improvement Reporting

Customer Service Executive

British Gas

Sep 2016 - Jun 2017 (9 months)

Responded to customer queries and complaints, maximizing satisfaction and minimizing repeat contact through effective communication and problem-solving.

Customer Service Communication Problem Solving