David Smith
@davidsmith3
IT Support Specialist delivering Tier 2 service and scalable support for thousands of users, end to end.
United StatesWhat I'm looking for
I’m an IT Support Specialist focused on delivering “top-tier support” with a strong service mindset. I provide technical and customer support through a service desk workflow while supporting end users and business operations.
From 12/2022 to 08/2025, I supported 1900+ users and handled Service Desk Analyst work, including “Tier 2 IT” support. I also supported major initiatives like Windows rollouts (3,500+ machines) and infrastructure support, keeping services moving during change.
Across migrations and ongoing support, I balance responsiveness with reliability—solving issues, coordinating support activities, and helping teams land smoother outcomes. I’m also invested in growth through education and certifications in IT/networking/security areas.
Experience
Work history, roles, and key accomplishments
Windows Rollout Support
Presidio
Jan 2021 - Apr 2021 (3 months)
Contracted to support a major health insurer’s Windows rollout, assisting with deployment of 3,500+ machines and providing end-user troubleshooting during the rollout period.
Education
Degrees, certifications, and relevant coursework
Loyola University
Bachelor of Science, Information Technology (Networking)
2017 - 2020
Earned a Bachelor of Science focused on IT/networking, with A+ related certification noted.
Availability
Location
United StatesAuthorized to work in
Job categories
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