David Reisinger

Led statewide customer experience strategy for Driver License Centers, supporting 5M+ customers annually. Reduced wait times and improved staff utilization using real-time and historical queue data, while managing queue operations across 60 service locations and resolving escalated issues.

Monitored and analyzed statewide queue and customer flow data to improve service efficiency. Produced executive-level reports and presentations and implemented process improvements to reduce bottlenecks while supporting real-time operational adjustments across sites.

Supervised staff and improved team performance through coaching and leadership. Managed daily operations for a 6-person team, improved coverage by reducing employee turnover, and led youth life-skills and behavioral development programs.

Oversaw Riverfront Office Center building operations, safety, and security. Coordinated emergency response for a team of 48 personnel, maintained emergency plans, and managed facility upgrades, work orders, and communications in partnership with emergency services and state agencies.

Processed and digitized high-volume correspondence using imaging systems. Conducted system research and data entry to ensure accurate records management.

Managed front desk operations and customer interactions while supporting facility safety. Ensured smooth daily operations through consistent monitoring and service at the customer entry point.

Provided customer service and sales support in a high-volume retail environment. Managed inventory and supported day-to-day store operations through reliable execution and customer-focused service.

Earned a Bachelor's Degree in Business Management at Pennsylvania State University in Middletown, graduating in December 2013.

Earned a High School Diploma from Central Dauphin East High School, graduating in 2006.