David Pelletier

At Prime Communications, I manage 100+ small business accounts as the direct contact for onboarding, setup, billing questions, service issues, account changes, and follow-up.

I've sustained 95% customer retention and an 89% average satisfaction score by resolving billing disputes, connectivity problems, and account errors end to end. I turn difficult escalations into retained accounts and help non-technical customers get fully operational with new devices, plans, and connected services.

After starting as a Retail Sales Consultant, I was promoted to Store Manager within six months. I led my location to #29 of 1,964 AT&T locations nationwide and #1 in the district, while driving 225% year-over-year new-customer growth.

I also train teammates, document customer activity in Salesforce, analyze recurring issues, and share field feedback with regional leadership. I'm looking to bring this customer-first, technically grounded approach to a remote Customer Success or Customer Support role in SaaS, IT, or AI.