At TELUS DIGITAL, I coordinated operations for AI training projects supporting TikTok Generative AI. I monitored quality and productivity indicators across a 20-member team and supported three projects that maintained quality assurance results of 90% or higher.
For the Roblox initiative at TELUS DIGITAL, I developed a workforce utilization KPI and reporting dashboard using Google Sheets and Looker Studio. I analyzed reporting data to help improve visibility into productivity, resource allocation, and operational performance.
Earlier at TELUS DIGITAL, I led daily operations and customer support workflows for iRobot technical hardware and smart-home products. I monitored team KPIs, supported coaching and onboarding, and documented standard operating procedures.
Most recently, as a Customer Advocate at HUMANA HEALTHCARE — EVERISE, I supported healthcare and pharmacy service workflows, order processing, and dispatch-related activities. I maintained case documentation and followed up on issues to support timely resolution.
