Cristina Oliva
@cristinaoliva
Operations Manager at Uber EMEA who led operations across six lines of business and supported 110+ employees.
GuatemalaWhat I'm looking for
At Asset Management Insurance LLC, I support day-to-day insurance operations through policy servicing, documentation, and client follow-up in English and Spanish.
As Operations Manager at Uber EMEA, I led operations across six lines of business and supported a workforce of more than 110 employees. I was responsible for financial performance, operational delivery, and EBITDA-related goals.
At Avon & Payoneer Inc, I coordinated teams around client expectations, process improvements, and KPIs, while monitoring agent performance, customer satisfaction, and training effectiveness.
At Avon LLC, I delivered onboarding and skills training and led a two-week training program in Ohio supporting a new line of business for Guatemala operations. I also contributed to curriculum development, process documentation, and knowledge transfer.
Experience
Work history, roles, and key accomplishments
Insurance Administrative Assistant
Asset Management Insurance LLC
Oct 2025 - Present (1 year 1 month)
Support day-to-day insurance agency operations for a U.S.-based team, including policy servicing, documentation, and client follow-up. Assist with payment reminders, policy-related requests, and client communication in English and Spanish.
Operations Manager
TELUS Digital
Jan 2024 - Oct 2025 (1 year 9 months)
Led operations across six lines of business and supported a workforce of more than 110 employees. Held responsibility for financial performance, operational delivery, and EBITDA-related goals.
Customer Service & Training Supervisor
TELUS Digital
Sep 2022 - Jan 2024 (1 year 4 months)
Coordinated cross-functional teams to support client expectations, process improvements, and key performance indicators. Monitored agent performance, customer satisfaction, and training effectiveness across programs.
Training & Senior Trainer
TELUS Digital
Apr 2018 - Sep 2022 (4 years 5 months)
Delivered onboarding and skills training for new hires and experienced customer service staff. Led a two-week training program in Ohio, USA, supporting the launch of a new line of business for Guatemala operations.
Customer Service Representative
TELUS Digital
May 2016 - Apr 2018 (1 year 11 months)
Assisted customers with orders, products, and account inquiries. Supported team leaders with training, performance updates, and issue resolution.
Customer Service Representative
TXU Energy
Oct 2015 - May 2016 (7 months)
Supported customer retention, billing resolution, and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University
Business & Marketing Studies, Business & Marketing
2013 - 2019
Pursued business and marketing studies from 2013 to 2019.
High School
High School Diploma, General Studies
2008 - 2010
Completed high school education in Coatepeque, Guatemala from 2008 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
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