Dave Lopez

Managed 3–5 concurrent restaurant onboarding projects daily, guiding a portfolio of ~500 high-value merchants from contract through go-live on DoorDash. Resolved ~100 complex onboarding and POS escalations as POS SME, created escalation workflows and training materials, and mentored teammates.

Owned concurrent onboarding for ~200 properties (1–50 units each), guiding owners through Landing listings and reservation readiness. Coordinated Sales, Operations, owners, field teams, and vendors, created triage workflows and guidance, and resolved blockers to meet go-live deadlines.

Handled 20–60 inbound calls per day from U.S. and Canadian timeshare members, resolving account issues and advising on long-term travel plans. Coordinated with Engineering, airlines, resorts, hotels, rental vendors, and international teams to resolve blocked inventory and booking requirements.

Supported corporate and personal card admins, resolving complex issues and guiding them through Amex tools via calls, email, and meetings. Participated in 5–7 pilots testing a beta CRM with Engineering, and was promoted to Payment Analyst after 3 years, managing ~1,000 inbound payments daily and high-value transactions for multinational clients.

Completed a course on Stakeholder Communication Strategies in 2026.

Completed a Project Management course from 2025 to 2026.

Completed a course on Programming Oriented to Objects from 2022 to 2024.

Completed a Full-Stack Web Developer bootcamp from 2020 to 2023.

Pursued a degree in International Business from 2012 to 2015.