Darshan M
@darshanm
Customer Success Associate helping brands grow on ONDC through onboarding, CRM engagement, and SLA-driven operations.
IndiaWhat I'm looking for
I’m a Customer Success Associate with 2+ year of experience at a sustainable commerce startup, managing 20+ client accounts on the ONDC network. I focus on client onboarding, CRM-driven engagement, and cross-functional issue resolution, maintaining a 95%+ satisfaction rate through proactive relationship management.
I’ve improved operational outcomes by reducing average onboarding time by ~25% using reusable onboarding templates, while monitoring 500+ daily ONDC transactions and resolving issues within SLA. I also develop product catalogs for 10+ brands, turn customer feedback into measurable service improvements, and share KPI insights (CSAT, ticket resolution rate, adoption rate) to drive continuous feature improvements.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Aavishk Sustainable Solutions Pvt Ltd
May 2024 - Present (2 years 1 month)
Managed 20+ client accounts on the ONDC network, maintaining 95%+ satisfaction through proactive onboarding and account management. Reduced average onboarding time by ~25% and resolved operational issues within SLA by coordinating with product and ops teams.
Education
Degrees, certifications, and relevant coursework
MVJ College of Engineering
Bachelor of Engineering, Mechanical Engineering
2019 - 2023
Grade: 7.21 / 10
Completed a Bachelor of Engineering in Mechanical Engineering at MVJ College of Engineering, earning a GPA of 7.21/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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