Darry Cavallo

Serve as the first point of contact for IT-related issues for over 10,000 users, ensuring timely resolution. Utilize data reporting tools and ticketing systems to log, track, and analyze support patterns and trends. Troubleshoot and resolve complex hardware, software, and network problems, providing remote support.

Delivered expert-level diagnostics and repair services, while also providing data-driven product recommendations. Supported in-store and remote customer experiences, ensuring seamless support and issue resolution. Worked cross-functionally with technical and leadership teams to improve customer outcomes and streamline processes.

Oversaw digital media operations, managing analytics and performance across multiple platforms. Trained global teams on metadata ingestion, video delivery systems, and platform optimization strategies. Provided reporting and actionable insights to improve content delivery and digital performance.

Managed digital content strategy and analytics for two international TV channels. Designed and implemented workflow enhancements for content ingestion, storage, and distribution. Led reporting efforts to reduce broadcast overhead and streamline digital infrastructure.

Focused on developing leadership skills and understanding organizational dynamics. Studied strategic planning, team management, and ethical leadership principles.

Gained comprehensive knowledge in media production techniques and theory. Explored various aspects of digital media, including video production, editing, and broadcasting.