Darrin User

Directed process improvement initiatives for medical claims handling by developing intuitive documentation, process guides, and training materials tailored for remote on-boarding and high-volume claims processing, ensuring regulatory compliance and streamlined operational efficiency. Evaluated intricate medical data, insurance policies, and claim details to craft comprehensive learning resources,

Oversaw prescription management processes, designing and maintaining accurate records and content to support seamless operations for pharmacists and providers. Provided job training and clear, concise guidance during patient and provider interactions, enhancing process accuracy and patient safety education.

Designed and implemented training programs and digital learning modules focused on process management and technology rollouts, increasing adoption rates and team satisfaction in pharmacy-related and operational contexts. Developed instructional workflows and content organization systems to support job training, team learning, and process excellence, with an emphasis on remote facilitation.

Organized data, processes, and workflows to enhance team learning, operational efficiency, and compliance in a fast-paced pharmacy setting. Assisted in designing and delivering job training programs, including workflow optimization and communication strategies to improve training outcomes and team performance.