DSDarrielle Sykes
@darriellesykes
Dedicated healthcare professional with extensive customer service experience.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with a strong background in customer service and patient support. Over the years, I have honed my skills in various roles, including Member Service Representative and Patient Access Representative, where I have consistently provided exceptional service to patients and members. My experience at Kelsey-Seybold Clinic and Harris Health System has equipped me with a deep understanding of healthcare operations, including Medicare benefits and HIPAA regulations.
Throughout my career, I have demonstrated my ability to navigate complex systems, such as the EPIC system, while maintaining a friendly and patient-centered approach. I take pride in my organizational skills and my ability to communicate effectively with patients, healthcare providers, and insurance companies. My goal is to ensure that every patient receives the support they need, and I strive to create a positive experience for all.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Kelsey-Seybold Clinic
Mar 2021 - Present (4 years 8 months)
Assisted members with Medicare benefit inquiries and submitted grievances and appeals. Provided friendly and patient customer service while navigating the EPIC system.
Patient Access Representative
Harris Health System
Sep 2019 - Mar 2021 (1 year 6 months)
Managed patient registration, verified insurance, and collected accurate patient information. Informed patients about HIPAA regulations and Harris Health policies, while also handling co-pays and maintaining a balanced cash drawer.
Healthcare Representative
Kelsey-Seybold Clinics Harris Health System
Aug 2018 - Sep 2019 (1 year 1 month)
Scheduled patient appointments and accurately entered demographic information. Communicated effectively with healthcare professionals and patients, while verifying insurance eligibility and ensuring authorization completion.
Collection Specialist
Neighbors Emergency Center
Jul 2014 - May 2017 (2 years 10 months)
Verified health plan benefits and managed healthcare debt for patients. Handled filing, copying, and faxing documents, set up payment arrangements, and posted payments.
Team Lead
AT&T
Jan 2013 - Jun 2014 (1 year 5 months)
Responded to inbound calls, resolved issues related to products and equipment, and assisted supervisors during high call volumes. Trained on multiple systems and helped representatives transition to AT&T Uverse products.
Education
Degrees, certifications, and relevant coursework
C.E King High School
High School Diploma, General Studies
Obtained a High School Diploma from C.E King High School in Houston, TX. This foundational education provided essential skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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