At Ella's Bubbles, I own B2B onboarding and implementation from discovery through launch, training, issue resolution, and post-implementation support. I serve as the primary customer contact while coordinating sales, operations, logistics, IT, and executive leadership.
I've improved CRM reporting and operational workflows to reduce administrative costs by 30% and increase visibility into customer performance. Through proactive communication, tailored onboarding, training, and relationship management, I've maintained client retention 45% above the company average.
I also manage complex escalations, create documentation that improves adoption and internal handoffs, and bring hands-on e-commerce operations experience across fulfillment, billing, inventory, vendors, and customer communication.
