DBDanyelle Brown
@danyellebrown
Compassionate leader dedicated to empowering individuals and communities.
United StatesWhat I'm looking for
I am a dedicated professional with over 15 years of experience in customer service and more than 4 years in leadership roles. My journey has been driven by a passion for empowering individuals and communities to identify their strengths and achieve their goals. I have a strong background in managing teams, developing training programs, and ensuring compliance with federal regulations.
As the CEO and Owner Operator of The Figures Boutique, I successfully led a team through various operational challenges, focusing on employee development and customer satisfaction. My experience at UnitedHealth Group as a Medicare Advocate allowed me to educate members on health benefits and resolve complex inquiries, further honing my problem-solving skills. I am committed to fostering a positive environment where individuals can thrive and contribute to their communities.
Experience
Work history, roles, and key accomplishments
CEO / Owner Operator
The Figures Boutique
Oct 2021 - Present (3 years 9 months)
As CEO/Owner Operator, I led the recruitment, hiring, training, and evaluation of employees, strengthening the team and ensuring consistency and adherence to operational changes. I also managed accounts payable, approved weekly payroll, and oversaw supply orders and inventory.
Medicare/Retirement Advocate4Me Agent
UnitedHealth Group
Oct 2015 - Present (9 years 9 months)
As a Medicare/Retirement Advocate4Me Agent, I resolved member service inquiries related to medical and pharmacy benefits, eligibility, and claims. I educated members on consumer-driven healthcare and assisted with appointment scheduling.
Laboratory Assist/Phlebotomy Collection Documentation Reviewer
American Red Cross
May 2014 - Present (11 years 2 months)
I performed sample centrifugation, logged data entry of tube information, and followed temperature regulations according to federal guidelines. I also completed proper protocol for sample suitability and storage of specimens.
Catering Foodservice Worker
Barnes Jewish Hospital
Nov 2011 - Present (13 years 8 months)
I provided quality patient and customer services, adhering to proper nutritional and healthcare guidelines. I also entered patient personal information and logged data into computer systems.
Education
Degrees, certifications, and relevant coursework
Vashon High School
High School Diploma, General Studies
Obtained a high school diploma from Vashon High School.
Certified Phlebotomist Technician
CPT, Phlebotomy
Completed certification as a Phlebotomist Technician.
Concorde College
Practical Nursing Diploma, Practical Nursing
Earned a diploma in Practical Nursing from Concorde College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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