Francisco Perez
@franciscoperez
Customer advocate with 14+ years improving healthcare and logistics operations and satisfaction.
United StatesWhat I'm looking for
I am a customer advocate with over 14 years of experience in healthcare, logistics, and customer-facing operations, focused on improving operational efficiency and member satisfaction while maintaining HIPAA compliance.
At Blue Cross Blue Shield I conduct claims audits, design troubleshooting protocols for complex eligibility cases, and mentor team members to raise case-management standards; these efforts have improved resolution rates and member experience. In logistics roles at Amazon I led cross-functional training, reduced defects per million during peak season, and developed streamlined sorting methodologies to speed issue resolution.
I bring practical leadership in multi-site operations from roles managing COVID-19 wellness sites and regional sales and training experience at Worldventures, plus targeted training credentials in safety, claims processing, and operational compliance. I seek to apply process improvement, mentoring, and compliance expertise to drive measurable outcomes.
Experience
Work history, roles, and key accomplishments
BSExecute comprehensive audits of Medicaid claims to ensure HIPAA and state compliance, develop troubleshooting protocols for complex eligibility cases, and mentor team members to improve resolution rates and member satisfaction.
Sort Process Guide
Amazon Fulfillment Center
Nov 2021 - Feb 2023 (1 year 3 months)
Led cross-functional training and quality initiatives at ABQ1, reducing defects per million by 12% during peak season and streamlining sorting methodologies to improve throughput and issue resolution times.
Wellness Site Manager
RivenRock Staffing
Jun 2020 - Jun 2021 (1 year)
Managed multi-site COVID-19 wellness operations, coordinating emergency response and hospital transitions, implementing safety and quarantine protocols, and optimizing supply chain and patient data tracking.
Senior Representative
Worldventures LLC
Sep 2015 - Oct 2020 (5 years 1 month)
Delivered product presentations to groups of 20–50, designed and executed training programs for new hires, and led outreach campaigns that expanded client base across the Chicagoland area.
Education
Degrees, certifications, and relevant coursework
PCParkland College
Certificate, Workplace Skills
Completed the 'Bring Your A Game To Work' program at Parkland College in October 2016 focused on workplace skills development.
Quad County Urban League
General Education Degree, General Education
Completed General Education coursework with the Quad County Urban League, awarded in December 2011.
Lincoln's Challenge Academy
Certificate, Leadership/Residential Program
Completed the Lincoln's Challenge Academy program (date not specified).
MPMicrosoft Credentials Program
Certification, Information Technology
Completed Microsoft credentials in sessions during December 2011 and 2017 to develop technical skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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