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JULIANA GODOY

@julianagodoy

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Customer care professional with expertise in payment processes.

Spain

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a dedicated customer care professional with over five years of experience, I have honed my skills in managing payment processes, transaction processing, and financial data analysis. My role as a Payment Specialist at Dr Smile has allowed me to integrate payment systems effectively while providing exceptional customer support related to payments.

Previously, I served as a Pre-Sales Agent, where I guided potential new patients in the Spanish and Portuguese markets, ensuring a positive experience. My background in customer service, incident management, and order management has equipped me with the ability to handle various customer inquiries efficiently. I am passionate about learning new technologies and continuously improving my skills to better serve customers.

Experience

Work history, roles, and key accomplishments

Payment Specialist

Dr Smile

Jan 2024 - Mar 2025 (1 year 2 months)

Managed payment processes including transaction processing, financial data analysis, and payment system integration. Provided customer support related to payments.

Payment Processing Financial Analysis Payment Integration Customer Support SAP

Pre-Sales Agent

Dr Smile

Jan 2022 - Jan 2024 (2 years)

Provided pre-sales support for the Spanish and Portuguese markets. Guided potential new patients to ensure a positive experience.

Sales Support Market Analysis Salesforce Communication

Customer Care B2C

Create

Jan 2020 - Jan 2022 (2 years)

Provided customer service for the Portuguese market. Managed incidents and orders, including phone support.

Customer Service Incident Management Order Management Phone Support Salesforce

Customer Service Intern B2B

Essity

Jan 2018 - Jan 2020 (2 years)

Managed contracts of end customers via company distributors. Supported sales representatives in administrative customer service tasks.

Contract Management Sales Support Order Management Incident Management

Education

Degrees, certifications, and relevant coursework

Cloud Formación

SAP Sales and Distribution - SD Module, SAP

Completed a specialized program focusing on the SAP Sales and Distribution module. Gained expertise in managing sales processes, order fulfillment, and customer interactions within the SAP environment.

UCLM

Master's Degree in International Business, International Business

Pursued advanced studies in international business, gaining comprehensive knowledge of global markets, trade, and business strategies. Developed skills in cross-cultural management and international economic relations.

UFGD

Bachelor's Degree in International Relations, International Relations

Studied international relations, focusing on global politics, diplomacy, and socio-economic dynamics. Acquired a strong foundation in international affairs and cross-cultural communication.