Dante Humes

I’m an aspiring IT Support Specialist pursuing CompTIA A+, Network+, and PROFESSIONAL Security+ (in progress). I bring hands-on experience in troubleshooting, ticket documentation, Windows support, and customer service, with a strong passion for technology and reliable technical solutions.

At GPM Investments, I maintain a customer-first environment by identifying issues, offering solutions, and improving overall store efficiency. I support POS systems through troubleshooting, device updates, and minor hardware maintenance to prevent downtime, and I use root-cause methods to reduce recurring problems.

I also document interactions, findings, and outcomes in ticketing-style systems to ensure accuracy and compliance. At Bank of America, I investigated and resolved customer account issues by reviewing system data, following structured resolution workflows, and communicating complex policies clearly.

I’m especially driven by roles where I can train and mentor others on new technology tools, analyze recurring issues and patterns for process improvements, and deliver patient, empathetic, solutions-focused support—especially during escalated or sensitive situations.