At Amazon, I led design for a troubleshooting platform that unified three diagnostic consoles and shaped AI-led investigation workflows with Product Management, ML researchers, and engineers. The platform contributed to increasing automatic issue detection from approximately 5% to more than 30%.
I also led the AWS Console Mobile App redesign, using research, usability testing, analytics, and journey mapping to prioritize workflows across 12 AWS services. After the redesign, monthly users reached approximately 60,000, and iOS and Android ratings rose to at least 4.4.
At Thermo Fisher Scientific, I led a cart and checkout redesign that enabled online ordering in China; following the launch, conversion increased approximately 30%, and the design rolled out to all regions. I also redesigned product display pages across 606 high-traffic products, delivering a 2.5% conversion lift.
My work spans enterprise platforms, native mobile, connected-device experiences, and AI-powered products. I take designs from research and problem framing through interaction design, prototypes, and implementation, and I use Figma, Claude, and Codex alongside AI-assisted React and Tailwind CSS development for portfolio and personal projects.
