Danny Badalamenti
@dannybadalamenti1
I’m a Product Support Specialist specializing in SaaS and AI, resolving complex customer issues and driving fixes to engineering.
United StatesWhat I'm looking for
I’m a Product Support Specialist with 15 years at Apple, spanning software product support, AI product testing, and HR systems. I support employees using a GenAI employee chat assistant, test AI responses, document issues, and escalate defects with clear reproduction steps.
I troubleshoot software and data issues across HR/People systems, and I turn recurring support themes into product fixes and improved self-service resources. I’m comfortable working through chat, email, and phone support while staying calm and empathetic with sensitive questions.
I’ve also led global compliance rotations, managing an end-to-end I-9 audit across 20+ markets. I built automations in Workday and ServiceNow to reduce manual processing and error rates, while tracking performance metrics under regulatory audit standards.
Experience
Work history, roles, and key accomplishments
Frontline product specialist for People Assistant, Apple's GenAI employee chat assistant, supporting employees and testing AI responses. Troubleshoots HR/People system issues, documents cases, and escalates complex problems to engineering with clear reproduction steps.
Managed a global compliance program across 20+ markets, including running an end-to-end I-9 audit. Built Workday and ServiceNow automations, tracked performance metrics, and maintained audit-ready records.
Attraction Coordinator
Walt Disney World
Jan 2004 - Jan 2011 (7 years)
Led daily guest experience operations at high-volume attractions, resolving guest complaints on the spot. Coordinated a team and enforced safety programs.
Education
Degrees, certifications, and relevant coursework
University of Florida
Bachelor of Arts, Anthropology
Completed a B.A. in Anthropology at the University of Florida.
Google Project Management Certificate, Project Management
Earned the Google Project Management Certificate.
DeepLearning.AI
Generative AI for Everyone, Generative AI
Completed the Generative AI for Everyone program from DeepLearning.AI.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Danny?
You can contact Danny and 90k+ other talented remote workers on Himalayas.
Message DannyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
