At Goodwill of Colorado, I directed four Medicaid-regulated service lines—Adult Day, Residential, In-Home Care, and Non-Medical Transportation—serving approximately 250 older adults and individuals with IDD across multiple locations.
I managed an approximately $8 million annual budget and oversaw Medicaid billing, reimbursement, claims management, and revenue cycle operations. I also directed a team of approximately 150 employees and maintained compliance with federal and state requirements.
As Director of IDD & Senior Services, I implemented quality improvement systems, led compliance audits and corrective action plans, and served as Home Care Administrator. I also directed initiatives to expand service capacity and improve operational efficiency.
I advanced through four promotions at Goodwill of Colorado, from Case Manager to Director. Earlier, at SOUTHWEST COUNSELING CENTER, I conducted intake assessments, connected clients with services, and presented quality assurance and compliance findings to executive leadership and the Board of Directors.
