Kristen Zlotnick

Supervised Medicaid staff to ensure compliance with federal and state regulations while maximizing reimbursement opportunities. Oversaw Oracle system processes, including employee evaluations and workflow maintenance, to support effective team operations.

Ensured licensed and non-licensed providers were thoroughly trained, confident, and supported in executing Medicaid-related responsibilities. Developed and implemented clear, effective training materials and resources tailored to provider needs.

Managed the Medicaid Assistant Director’s Outlook calendar to ensure efficient scheduling and departmental coordination. Prepared and submitted Medicaid Fund Requests to support financial operations within the department.

Directed and supervised Accounts Receivable (AR) staff, overseeing onboarding, training, performance management, and terminations. Developed and delivered comprehensive training programs and workflows for new and existing billing staff.

Efficiently managed patients’ personal accounts, ensuring accurate daily tracking of balances and appropriate handling of funds. Billed insurance providers for skilled nursing home stays and implemented streamlined workflows for medical claims follow-up.

Educated and guided new residents and their families through the admission and discharge processes, ensuring a smooth transition and clear understanding of care plans. Facilitated resident and family meetings, offering counseling, support, and resource referrals.

Obtained a Bachelor of Arts degree from Canisius College. Specialized in Psychology and Sociology, gaining a comprehensive understanding of human behavior and societal structures.