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Dann Dayego

@danndayego

Technical Support Specialist at Techworld 360 Incorporated who supported LAN, Wi-Fi, and ISP connectivity and helped resolve Azure and Exchange 365 issues.

Philippines

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What I'm looking for

I’m seeking a rewarding role in a dynamic environment that offers professional challenges and opportunities to contribute to the organization’s operational efficiency and overall success.

At Techworld 360 Incorporated, I supported office network and ISP connectivity, including LAN and Wi-Fi troubleshooting, and coordinated with ISP providers. I also followed up on escalated issues to help ensure resolution.

I maintained IT asset records and monitored requests to help meet Service Level Agreements. I assisted with cloud-related inquiries involving Azure AD, Exchange 365, and Entra Admin Center.

At Whiterain Digital Technology Inc., I troubleshot systems and network issues, managed domain users and email accounts, and maintained IT inventory records. I also deployed and configured desktops, laptops, and peripherals.

Through First DataCorp, I provided desktop technical support for clients including Makati Medical Center, Standard Chartered Bank, Howden Insurance & Reinsurance Brokers, and National Grid Corporation of the Philippines. Earlier, on a project for Smart Communications, Inc., I compiled and validated data, generated reports, and used advanced Microsoft Excel features.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Techworld 360 Incorporated

Jun 2025 - Sep 2026 (1 year 3 months)

Provided technical support for office network and ISP connectivity, escalated issues, maintained IT asset records, monitored SLA compliance, and assisted with cloud-related inquiries involving Azure AD, Exchange 365, and Entra Admin Center.

LAN WiFi ISP IT Asset Management SLA Azure AD Office 365 Exchange Entra Admin Center Cloud Computing

IT Support Officer

Whiterain Digital Technology Inc.

Jun 2022 - Jan 2025 (2 years 7 months)

Troubleshot systems and network issues, managed domain users and email accounts, monitored IT systems, maintained inventory records, and deployed and configured desktops, laptops, and peripherals.

Troubleshooting Networking Domain Management Email Inventory Deployment Configuration

Desktop Technical Support

First DataCorp

Sep 2018 - Jun 2022 (3 years 9 months)

Provided on-site technical support for hardware and software, deployed and configured IT equipment, and assisted with user applications for clients including Makati Medical Center, Standard Chartered Bank, and Howden Insurance & Reinsurance Brokers.

Hardware Software Troubleshooting Deployment Help Desk Networking Printers LAN WiFi User Account Setup

Project Business Process Assistant

Pointman Placement Specialists, Inc.

Apr 2018 - Jun 2018 (2 months)

Presented data findings, compiled and validated data for reporting, performed daily queries, and generated reports using advanced Excel functions.

Data Analysis Reporting Excel Pivot Tables V Lookups

Desktop Support Engineer

First DataCorp

Jan 2018 - Mar 2018 (2 months)

Installed, operated, and maintained computer systems, configured hardware and software, provided remote support, and assisted users with IT incidents.

Installation Configuration Remote Support Troubleshooting Printers Routers

IT Technician

Consistent Frozen Solution Corporation

Oct 2015 - Dec 2015 (2 months)

Installed, operated, and maintained computer systems, configured hardware and software, performed troubleshooting, and identified equipment shortages.

Installation Maintenance Configuration Troubleshooting Printers Routers