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Dan JohnstonDJ
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Dan Johnston

@danjohnston1

I lead product design teams that scale acquisition, retention, and customer experience.

Australia
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What I'm looking for

I'm interested in building and scaling product teams and experiences, combining design leadership with hands-on product development in an AI-native environment.

At Ignition, I’ve led sustained improvements to the core product experience, driving 5x growth in product-led acquisition, a 27% reduction in churn, and a 30% reduction in support costs.

I lead a seven-person team across Product Design, Content Design, and UX Engineering, while helping shape company and product strategy as part of Ignition’s senior leadership and R&D leadership teams. I’m also shipping production code to improve onboarding, look and feel, and UX debt as we shift to an AI-native SDLC.

Previously at Culture Amp, I scaled the Design practice from 6 to 32 people and led platform improvements including a product brand refresh, information architecture redesign, and acquired-product integration. At Domain, I led a complete redesign across desktop and mobile that increased NPS by 40 points.

I started as a startup founder, scaling SlidePath to around 14 people before its €3.7m acquisition by Genetix Group. I’m still a builder at heart, combining design leadership with hands-on product development.

Experience

Work history, roles, and key accomplishments

Ignition logoIG
Current

VP of Design

Nov 2021 - Present (4 years 10 months)

Led a sustained improvement in the core product experience, resulting in 5x growth in product-led acquisition, 27% reduction in churn and 30% reduction in cost of support. 
As a member of Ignition’s senior leadership and R&D leadership teams, I have helped shape company and product strategy while leading a seven person Design team across Product Design, Content Design and UX Engineering. 
As part

Startmate logoST

Mentor / Investor

Dec 2019 - Oct 2022 (2 years 10 months)

Mentor / Investor to the Sydney 20 and 22 cohorts.

Culture Amp logoCA

VP of Design

Jul 2020 - Aug 2021 (1 year 1 month)

Culture Amp is a B2B employee engagement and performance management platform that grew from ~$150m to a ~$1.5b valuation during my time leading Design. I scaled the Design practice from 6 to 32 people across Product Design, Brand Design, User Research, Visual Design, Design Ops and Content Design, establishing the systems, standards and processes needed to operate at scale.

As Director and later

Culture Amp logoCA

Director of Design

Dec 2017 - Jul 2020 (2 years 7 months)

Led the design practice at Culture Amp, managing a team of managers and contributing to the company's growth.

Traveling the world logoTW

Adventurer

Jul 2017 - Dec 2017 (5 months)

Traveled the world during a sabbatical period.

Domain logoDO

Head of UX

Oct 2014 - Jul 2017 (2 years 9 months)

Domain Group owns a suite of B2C and B2B products critical to Australia’s property industry, including Domain, Allhomes, CommercialRealEstate and multiple products for real estate agents. During my time, I built and led an 8-person Design team improving the user experience across the portfolio.
I led the complete redesign of Domain’s core experience across desktop and mobile, increasing NPS by 40

BigCommerce logoBI

Director Of UX

Aug 2013 - Oct 2014 (1 year 2 months)

BigCommerce grew from 15k to 55k stores during my time there. I hired and led the UX team responsible for the multi-sided SaaS ecommerce platform, including a redesign of the core product and the launch of an iOS management app, app marketplace, and new marketing and support sites.

BigCommerce logoBI

Senior UX Designer

Apr 2012 - Jul 2013 (1 year 3 months)

Senior UX Designer at BigCommerce, contributing to the design of the ecommerce platform.

Sitback Solutions logoSS

Senior UX Architect (Contract)

Nov 2011 - Feb 2012 (3 months)

UX lead on multiple projects for Subaru and the Octant
foundation. Gathered stakeholder and user requirements
through interviews, workshops, competitor analysis and analytics
reviews. Created complex interactive wireframe prototypes to
communicate designs to stakeholders and worked directly with
in-house development & creative teams to ensure successful
project delivery, on-time and on-budge

PTG-Global logoPT

Senior UX Architect

Dec 2008 - Nov 2011 (2 years 11 months)

UX lead on projects big and small for some great clients like Tourism Australia, City of Sydney, CBA and Macquarie bank, to name a few. While every project is unique, they frequently involve solving challenging and complex problems, such as how do you accomodate the divergent design tastes of western and asian markets within a single design? And just as importantly, how do you quickly validate the

SlidePath logoSL

Co-founder/Head of Sales & Design

Jun 2005 - Dec 2007 (2 years 6 months)

With my Ph.D supervisor and a recent Ph.D grad from my lab, SlidePath was formed to commercialise IP from my PhD research, scaling the company to ~14 people before its €3.7m acquisition by Genetix Group. As Lead UI Designer, I designed Digital SlideBox, helping establish it as a market-leading digital microscopy platform. I later led direct business development across Europe, owning revenue target

Education

Degrees, certifications, and relevant coursework

TI

TAFE NSW Sydney Institute

Certificate, Graphic Design

2010 - 2010

Certificate in Graphic Design providing an introduction to the creative suite and design principles and elements.

TI

TAFE NSW Sydney Institute

Cert, Graphic Design

2010 - 2010

Introduction to creative suite and design principles and elements.

DU

Dublin City University

PhD, Medical Informatics

2001 - 2005

The focus of my work was creating novel medical education tools for virtual pathology (Google maps for microscopes). In addition to the design and development of the software, it also included implementing a national quality assurance scheme for Swedish pathologists and creating the (at the time) largest online repository of virtual microscopy slides for education in Europe.

During this period

Dublin City University logoDU

Dublin City University

Doctor of Philosophy, Medical Informatics

2001 - 2005

PhD in Medical Informatics focused on creating novel medical education tools for virtual pathology, including implementing a national quality assurance scheme for Swedish pathologists and building the largest online repository of virtual microscopy slides for education in Europe.

DU

Dublin City University

B.Sc, Biotechnology

1996 - 2001

Bio-reaction engineering, Immunology and Immuno-analysis, Food biotechnology.

Dublin City University logoDU

Dublin City University

Bachelor of Science, Biotechnology

1996 - 2001

B.Sc. in Biotechnology covering bio-reaction engineering, immunology and immuno-analysis, and food biotechnology.

Tech stack

Software and tools used professionally

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