DBDanii Bella
@daniibella
Dedicated customer service professional with strong communication skills.
ZimbabweWhat I'm looking for
My name is Dylan Singh, and I am a dedicated customer service professional with a passion for helping others. Over the years, I have honed my skills in various roles, from a Secretary at United Plastic And Bumper Repairs to my current position as a Senior Agent at American Home Shield. My experience has equipped me with a strong foundation in customer service, communication, and teamwork.
Throughout my career, I have consistently demonstrated my ability to assist customers effectively, whether it’s taking customer service calls or making coverage decisions on service requests. I pride myself on being a fast learner and adapting quickly to new environments, which has allowed me to thrive in fast-paced settings. I am eager to continue growing professionally while contributing to the efficiency of any organization I am a part of.
Experience
Work history, roles, and key accomplishments
Senior Agent/Authorizer
American Home Shield (IQOR)
Jul 2020 - Present (4 years 11 months)
Handled customer service calls, assisted technicians with service requests, and provided support to team members to ensure effective service delivery.
Sandwich Artist
Subway
Jan 2017 - Jul 2020 (3 years 6 months)
Prepared food items, managed cash transactions, and ensured customer satisfaction through quality service.
Sales Clerk
Francis Fashion Shoe Locker
Nov 2013 - Aug 2014 (9 months)
Provided customer service on the sales floor, restocked shelves, and assisted in maintaining store organization.
Sales Clerk
Abbi’s Exclusives
Mar 2013 - Aug 2013 (5 months)
Engaged with customers on the sales floor, restocked merchandise, and maintained store presentation to enhance customer experience.
Secretary
United Plastic And Bumper Repairs
Jan 2011 - Jan 2012 (1 year)
Managed administrative tasks including making receipts, collecting payments, and handling phone calls to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Bishops Anstey High School and Trinity College East
High School Diploma, General Education
2007 - 2012
Completed CXC examinations with subjects including English A & B, Mathematics, Theatre Arts, Graphic Arts, History, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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