At ARRISE, I provide on-site and remote support for Windows devices and help users resolve hardware, software, firmware, and network issues. I also manage Jira tickets and coordinate escalations with System Administration and Cybersecurity teams.
I’ve set up Jira acknowledgments, approval flows, and status updates, and scheduled Windows maintenance with PowerShell and Task Scheduler. I use Excel and CSV exports to review equipment records, printer counters, and repair or replacement costs.
At ARRISE, I’ve built and tested internal tools for activity reporting, Active Directory lookups, printer inventory, and extracting table data from images and PDFs. These tools support reporting, asset tracking, and recurring work.
Previously, I delivered L1 enterprise support at ClassIT Outsourcing and supported headquarters and retail endpoints at Mega Image. My work included Microsoft 365 support, Windows deployments, account administration, and troubleshooting across hardware, applications, and networks.
