Daniel Stephen

Proactively sourced and submitted tailored proposals on Upwork and optimized the sales funnel, increasing qualified outreach and improving lead-to-opportunity conversion through A/B testing of messaging and proposals.

Led country-level volunteer operations to coordinate programs and local initiatives, representing the organization and driving engagement since Jan 2025.

Implemented project timelines and workflows that improved delivery speed by 15% and drove 25% better milestone achievement via daily stand-ups and stakeholder communication improvements.

Led planning, execution, and delivery of projects using agile practices, improving stakeholder communication and backlog management to boost on-time project completion and team productivity.

Conducted outreach to over 1,000 customers, increasing satisfaction scores by 25% and retention by 10% through rapid responses and improved support processes.

Streamlined certificate retrieval and registration processes, improving personnel satisfaction and ensuring timely, accurate onboarding and reassignment support.

Handled inbound customer inquiries, resolved issues efficiently, and identified qualified leads to maintain a pipeline and support sales goals.

Completed a Master of Business Administration with graduation in December 2018.

Completed a Bachelor of Business Administration with graduation in June 2017.