I'm delivering technical and operational support for Pragmatic Play (Arrise) iGaming platforms, monitoring live audio-video streams and communication logs to isolate root causes, coordinate escalations, and protect SLA compliance.
I've combined QA and technical support at Wacko, where I tested mobile and web applications with BrowserStack, built Python automation integrated into CI/CD pipelines, and managed bugs in Jira. Previously at Direct Sport Bet and Fortuna Entertainment Group, I provided Tier 1/2 support, maintained Windows, Linux, and macOS environments, and diagnosed hardware, LAN/WAN, and connectivity issues.
I've also administered Cisco routers, switches, and access points through CLI, implementing VLANs, DHCP, NAT, ACLs, and VPN monitoring. My background includes fibre-optic installation, OTDR testing, structured cabling, and reliable support under strict SLA and SOP requirements.
