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Daniel Nkwor

@danielnkwor

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Customer Experience Specialist delivering high-CSAT support across email, chat, phone, and in-person channels.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can deliver fast, empathetic support, manage CRM tickets, and help improve CSAT and retention. I thrive in remote settings, collaborating with teams to resolve escalations and meet SLAs.

I’m a Customer Experience Specialist with 3+ years of experience delivering exceptional customer support across email, chat, phone, and in-person channels. I focus on clear customer communication, conflict resolution, and problem solving to resolve issues efficiently.

I manage customer tickets in CRM platforms, including Zendesk and Salesforce, while keeping accurate customer records and meeting service-level targets. I aim to resolve concerns at first contact whenever possible, and I collaborate with internal teams to drive improved customer experience.

I’m comfortable working independently in remote environments, handling multiple conversations while maintaining quality and professionalism. Alongside support, I’ve contributed to sales and client retention through proactive outreach, informed product education, and timely follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Representative

Current

D Richezza Digital Trade

Sep 2025 - Present (10 months)

Handled customer support via email, live chat, and phone while meeting SLA targets. Managed tickets in CRM systems and escalated complex issues through to resolution.

Customer Support Email Ticketing Systems Customer Relationship Management Zendesk Salesforce Customer Ticketing SLA Management Customer Escalation

Front Desk Assistant

Richezza Global Concepts

Aug 2022 - Dec 2023 (1 year 4 months)

Served as the first point of contact for customers, providing information about services and responding to inquiries. Managed appointment scheduling, office communication, and maintained organized customer records.

Customer Support Customer Relationship Management Administrative Support Appointment Scheduling Client Coordination Record keeping Attention To Detail

Sales Representative

Spectranet LTE

Sep 2020 - Aug 2022 (1 year 11 months)

Promoted company services through phone calls, emails, and direct interactions, educating customers on products, pricing, and features. Processed orders and followed up while maintaining client relationships and supporting repeat business.

Sales Outreach Customer Relationship Management Order Processing Follow up Market Research

Journalism Intern

Vanguard Online Department

Jan 2020 - Aug 2020 (7 months)

Responded to reader and customer inquiries via email and phone and helped resolve service-related issues. Documented interactions using CRM tools and supported online content management.

Customer Support Phone Support CRM Tools Documentation Content Management Communication Quality

Education

Degrees, certifications, and relevant coursework

Delta State University

Diploma, Mass Communication

Completed a Diploma in Mass Communication, with coursework covering public relations, communication skills, journalism, media ethics, customer relations, and interpersonal communication.