Daniella How

Generated B2C leads via high-volume outbound calling (up to 256 calls/day), booking 5–16 leads/day and contributing GP of €188,600+ annually while improving customer satisfaction and supporting implementation of automated dialing.

Conducted active sourcing, screening and interviewing; built talent pools and delivered workshops while driving business development and candidate profile optimisation across ATS platforms.

Managed daily healthcare needs for wards of up to 34 clients, delivering patient care and support in German during a temporary assignment.

Led end-to-end recruitment across pharma, med devices and tech, managing 15–20 roles concurrently and delivering over €300k GP in a single month while building talent pools and mentoring junior consultants.

Managed an IT health platform project, led a team of three, produced technical and user documentation, conducted UX/UI research and improved module pass rates by 30%.

Provided email and phone support for UK and Malta customers, resolving technical issues and maintaining luxury-brand service standards.

Conducted literature reviews and supported research projects remotely, synthesising evidence for academic outputs between 2018 and 2019.

Completed a Master of Science in Human Movement Sciences with coursework and research focused on human movement, biomechanics, and related health applications.

Grade: Honors

Graduated with a Bachelor of Science in Physiotherapy (with honors), gaining clinical and theoretical training in physiotherapy practice.