Looking for a job

Daniel Kimani

@danielkimani6

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I manage customer accounts, billing, receivables, and client issues to strengthen service and cash flow.

Kenya

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What I'm looking for

I'm looking for a customer support, credit control, or revenue operations role where I can manage accounts, resolve client issues, improve collections, and support accurate financial processes.

I've managed customer accounts, billing, payment follow-ups, and service requests at CCI Kenya, Coptic Mission Hospital, and Smart Serve Outsource. My work supports accurate records, timely issue resolution, and strong client relationships.

With a Bachelor of Science in Actuarial Science, I've also supported revenue operations, reconciliations, audit readiness, compliance checks, and risk reviews. I focus on improving cash flow, resolving discrepancies, and delivering professional customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Smart Serve Outsource (Call Novo)

Aug 2026 - Present (2 months)

Delivered high-quality customer support via inbound and outbound calls, resolving client queries and documenting interactions in CRM systems. Contributed to customer retention and satisfaction metrics.

Customer Support CRM Call Handling Issue Resolution Communication Skills Problem Solving

Receptionist

Coptic Mission Hospital

Feb 2026 - Aug 2026 (6 months)

Managed billing processes and tracked patient account balances to ensure timely payments and accurate financial records. Supported daily reconciliation of financial transactions and resolved discrepancies.

Billing Reconciliations Financial Records Customer Service Compliance

Customer Service & Revenue Operations Associate

CCI Kenya

Nov 2023 - May 2025 (1 year 6 months)

Managed client accounts with a focus on accurate billing, timely payment follow-ups, and proactive engagement. Reduced outstanding balances through consistent customer communication and effective issue resolution.

Accounts Receivable Billing Client Communication Issue Resolution Financial Records Revenue Operations

Risk & Audit Intern

Nairobi City Water & Sewerage Company

Jan 2022 - May 2022 (4 months)

Assisted in reviewing financial transactions to identify inconsistencies, control gaps, and potential risks. Supported internal audits and compliance checks focused on receivables and revenue processes.

Audit Risk Assessment Compliance Financial Analysis Internal Controls