Daniel Jonathan

I’m a versatile professional with a solid foundation in journalism and mass communication, built around organization, customer engagement, and clear communication. I bring proven experience in high-paced environments where service quality and targets matter.

As a Call Agent, I handled inbound and outbound calls for prospective students interested in studying abroad. I provided detailed guidance on international education opportunities, applications, and program requirements, maintained accurate CRM records, followed up with leads, and resolved concerns to ensure a positive customer experience.

In survey and research work, I conducted outbound calls for CountyTrak surveys, collecting public opinions on county government performance. I explained survey objectives clearly, followed call scripts and guidelines, recorded responses accurately in data collection systems, and maintained confidentiality while managing high call volume against set deadlines.

Previously, as a Manager at Kifagio Garbage Collectors, I assisted customers with inquiries, handled complex issues personally, and supported sales operations through invoices, payments, and marketing collaboration. I also generated sales reports, analyzed data to improve performance, and contributed to inventory and document organization—strengthening both customer satisfaction and business results.