Daniel David
@danieldavid3
Process Developer specializing in Australian HR compliance, training, and quality audits to improve data accuracy and legal adherence.
PhilippinesWhat I'm looking for
I’m a Process Developer with a strong HR operations background, supporting the full employee lifecycle while ensuring strict adherence to Australian workplace laws and employee tax obligations. I focus on Australian HR compliance (Fair Work Act and related regulations), GDPR-aware processes, and accurate payroll/entitlements support that helps teams understand taxes and superannuation scenarios.
Since 2022, I’ve delivered onboarding and upskilling across HR workflows, training teams on HRIS tools and resolving workflow issues to reduce errors. I also run quality audits to find mistakes early, update training and process materials as policy changes, and coach teams to close process gaps—so operations stay accurate, compliant, and scalable.
Experience
Work history, roles, and key accomplishments
Delivered onboarding and upskilling training across the employee lifecycle, updating training and process materials to reflect policy and legal changes. Conducted quality audits to ensure GDPR and Australian legal compliance, trained teams on HRIS tools, and coached to reduce errors.
Supported end-to-end employee lifecycle processes including hiring, promotions, verifications, COEs, and exits while maintaining GDPR and legal compliance. Managed daily HR operations using ServiceNow, SuccessFactors, and Our People Space, and provided payroll support for payslip interpretation.
Telebet Agent
Megasportsworld
Jan 2014 - Jan 2018 (4 years)
Processed customer bets, deposits, and withdrawals across phone, email, and chat while maintaining transaction accuracy. Assisted customers with account concerns and resolved transaction discrepancies to ensure a smooth experience.
Content Ops Specialist
Reed Elsevier Philippines
Jan 2011 - Jan 2014 (3 years)
Audited and refined datasets to improve accuracy and customer-facing content quality, ensuring reliable pre-launch outcomes. Implemented an offline-to-online workflow to prevent live errors and handled high-volume data processing with a strong focus on correctness.
Technical Support Representative
Bigpond Telstra Operations
Jan 2010 - Jan 2011 (1 year)
Translated technical issues into clear guidance and guided customers through step-by-step troubleshooting. Handled high-volume support inquiries while meeting quality standards.
Education
Degrees, certifications, and relevant coursework
National College of Business and Arts
Bachelor of Science in Hotel & Restaurant Management, Hotel & Restaurant Management
Earned a Bachelor of Science in Hotel & Restaurant Management, graduating in the 2011 school year.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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