Open to opportunities

Daniela Tantely

@danielatantely

Message

Dynamic operation manager with expertise in team leadership and project coordination.

Madagascar

Message

What I'm looking for

I am looking for a role that allows me to lead teams and manage projects, fostering a collaborative environment that encourages growth and development.

I am a dynamic and customer service-oriented professional with significant experience in team management and the coordination of complex projects. My career has been defined by my strong ability to lead, motivate, and develop high-performing teams. I have a proven track record of training and developing managers and advisors, ensuring that they meet and exceed their performance targets.

Throughout my career, I have held various roles, including Telephone Surveyor, Customer Advisor, Team Leader, and currently, Operation Manager. In my most recent position, I oversee the full 360° management of multiple projects, supervising over 100 full-time employees. My focus is on upskilling team leaders and ensuring that all projects meet their financial and performance targets. I thrive in environments where I can leverage my communication and leadership skills to drive success.

Experience

Work history, roles, and key accomplishments

Operation Manager

Concentrix

Sep 2023 - Present (1 year 9 months)

Managed and monitored several projects (100+ FTE) with a 360-degree approach. Responsible for upskilling Senior Team Leaders and ensuring operational excellence.

Operations Management Project Management Team Leadership Performance Monitoring

Senior Team Leader

Concentrix

Aug 2022 - Present (2 years 10 months)

Supervised a team of managers across multiple projects (60+ FTE) and monitored performance and financial targets of assigned projects. Responsible for upskilling Team Leaders.

Team Management Monitoring Performance Management Financial Targets

Customer Advisor to Team Leader

Concentrix

Jun 2020 - Present (5 years)

Validated ID documents for an online banking application and supervised a team of over 15 customer service advisors. Provided guidance and support to ensure team performance.

Customer Service Validation Team Leadership

Telephone Surveyor

Ariane Etudes

Oct 2018 - Present (6 years 8 months)

Conducted outbound calls to perform surveys and administered questionnaires to individuals and companies. Persuaded respondents to participate in surveys to generate statistics.

Outbound Calling Data Collection Persuasion Statistical Analysis

Education

Degrees, certifications, and relevant coursework

Concentrix

Management Academy Program, Management

Currently enrolled in a Management Academy program, focusing on advanced management principles and leadership strategies. This program aims to develop comprehensive skills for overseeing large-scale operations and strategic planning.

Stella Maris Private School

Baccalauréat, General Studies

Completed secondary education with a focus on general studies. Acquired foundational knowledge across various subjects, preparing for higher education.

CCF Harmony

Certificate, Communication & Leadership

Undertook training in Communication & Leadership, developing essential skills for effective team management and interpersonal communication. Focused on enhancing leadership capabilities and fostering collaborative environments.

Numerika

Certificate, Excel Level 3

Achieved Excel Level 3 proficiency, gaining advanced skills in data analysis, spreadsheet management, and complex formula application. This training enhanced capabilities in data manipulation and reporting.