Daniela Santana Diaz
@danielasantanadiaz
Experienced hospitality professional with strong customer engagement skills.
What I'm looking for
My name is Daniela Santana Diaz, and I am an experienced hospitality professional with a strong background in customer service and operations. I have worked in various roles, including as an Assistant Piercer and a Busser/To-Go Specialist, where I honed my skills in engaging with customers and ensuring their needs are met. My commitment to excellence is reflected in my ability to maintain high standards of cleanliness and organization, which has been acknowledged by my peers and supervisors.
Throughout my career, I have demonstrated exceptional numeracy abilities and a keen attention to detail. I have successfully boosted sales and improved operational efficiency in my roles by employing effective communication and suggestive selling techniques. My experience in animal care as a Sales Associate at Pet Supermarket further showcases my versatility and dedication to providing outstanding service. I am passionate about fostering positive customer experiences and am eager to continue growing in my career.
Experience
Work history, roles, and key accomplishments
Shift Lead/Animal Handler
Pet Supermarket
Jun 2024 - Present (11 months)
Responsible for animal care and inventory management, promoted within three months due to leadership skills. Maintained high performance metrics in sales transactions.
Assistant Piercer
Height's Ink & More Inc.
Dec 2020 - May 2023 (2 years 5 months)
Educated customers on piercing procedures and risks, maintained cleanliness standards, and provided support to ensure a comfortable experience. Managed detailed records of customer information and piercing details.
Busser/To-Go Specialist
Olive Garden
Feb 2022 - Oct 2022 (8 months)
Enhanced table turnover and boosted sales through suggestive selling techniques. Cross-trained in kitchen roles to improve service flexibility and provided attentive customer service.
Cashier Assistant/Christmas Tree Handler
Stew Leonard's
Oct 2019 - Jan 2021 (1 year 3 months)
Exceeded performance targets through proactive customer engagement and managed tree inventory during peak seasons, contributing to operational efficiency.
Education
Degrees, certifications, and relevant coursework
Barack Obama School for Social Justice
High School Diploma, General Education
2015 - 2021
Completed high school education with a focus on social justice, preparing for future career opportunities and further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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