Daniela Rojas Guerrero
@danielarojasguerrero
I resolve enterprise customer issues and build trusted relationships across technology and regulated service environments.
Costa RicaWhat I'm looking for
At Kyndryl, I serve as the primary contact for enterprise customers, responding to technical and service requests, identifying root causes, and coordinating resolutions with internal teams.
I've also supported enterprise and government customers at Helm360, maintaining accurate CRM records and following through on reporting and account-data questions. As the founder of Cortava, I supported more than 500 customers while maintaining a 4.9/5 satisfaction rating.
Earlier, at Foundever, I helped improve customer KPIs by 25% and first-call resolution by 18% for large regulated client accounts. I bring clear communication, thorough case documentation, and a customer-focused approach to every interaction.
Experience
Work history, roles, and key accomplishments
Primary point of contact for enterprise customers, responding to inbound service and technical requests. Clarify customer issues, identify root causes, and communicate clear solutions while tracking cases and collaborating with internal teams.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Costa Rica
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor's degree in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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