@danielameza
Customer service representative at Amazon Operation Services COLOMBIA S.A.S who handled order issues, refunds, replacements, and account support.
ColombiaAt Amazon Operation Services COLOMBIA S.A.S, I handled calls from Spanish-speaking customers with order problems, processing refunds and replacements and responding to complaints and questions.
I also provided account support at Amazon and scheduled medical appointments as a call center assistant at IPS VIVA 1ª. My experience includes customer service, call center support, and direct sales.
Work history, roles, and key accomplishments
Sep 2022 - Jan 2023 (4 months)
Received calls from Spanish customers regarding order issues, managing refunds, replacements, complaints, and inquiries. Provided technical support for account-related problems.
IPS Viva 1ª
Aug 2017 - Feb 2019 (1 year 6 months)
Scheduled medical appointments for affiliated companies' patients, guiding them through procedures based on requested specialties.
Atlantic International BPO
Apr 2016 - Nov 2016 (7 months)
Offered portability services to users and informed them about Claro TV and internet services. Handled customer complaints, processed PQRs, and promoted loyalty by highlighting plan benefits.
Colombia Moviltigo
Jul 2015 - Jan 2016 (6 months)
Offered company products such as cell phones and plans in various neighborhoods and municipalities.
Carbo Carga Ltda.
Mar 2014 - Apr 2014 (1 month)
Managed reception area, customer service, Outlook monitoring, check transcription, petty cash, and office package handling.
Cajacopi La Española
Oct 2012 - Mar 2013 (5 months)
Supported daily search and organization of orders, adjustments, filing, and customer service.
Degrees, certifications, and relevant coursework
Student, Occupational Safety
Pursued studies in occupational safety at Corporacion Educativa Fundecor in 2017.
Student, Banking and Commerce
2014 - 2015
Studied banking assistant and commerce at Institucion Educativa Elyon Yireh from 2014 to 2015.
Student, Bilingual Secretarial
2012 - 2013
Studied bilingual secretarial skills at Instituto Meyer from 2012 to 2013.
Bachiller Academico, General Studies
Completed high school education at Colegio Miguelangel Asturias in 2011.
Course, Customer Service and Marketing
Completed basic courses in customer service and marketing and sales at SENA.
Software and tools used professionally
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